Individual Customer Support
- Training for operators and maintenance personnel
Warranty and After-Warranty Service
- Service calls performed by highly trained technicians
- We provide support with sub-suppliers during the warranty period and after
Remote Diagnostics
- The quickest way to identify causes of machine malfunction
- Rapid response time – short time between malfunction report and first on-line contact with the customer
- Over 90 % efficiency in solving problems
- Technical support during remote machine restart after control system shut down
- Data back up and archiving
Spare Parts
- Availability of spare parts and documentation for the life of the machine
- Fast delivery thanks to external, geographically-distributed warehouses of original spare parts
- Proprietary manufacturing of spare parts according to original documentation
Customer Hot Line
- Telephone or video consultation regarding the machine in question
- On-line support during solving issue on the machine
- Possibility of using remote diagnostic
Preventive Inspection of Machines
- During the warranty period
- Within the life of the machine
- Performed by certified technicians from TOSHULIN
